Frequently
Asked
Questions
Q:
Do
you
have
a
catalogue?
Can
you
send
me
the
catalogue
to
have
a
check
of
all
your
products?
A:
Yes,
You
can
contact
us
online
or
send
an
Email
to
get
catalogue.
Q:
I
can't
find
the
product
on
your
catalogue,
can
you
make
this
product
for
me?
A:
Our
catalogue
shows
most
of
our
products,
but
not
all.
Just
let
us
know
what
products
you
need
and
your
order
quantity.
If
we
don't
have
it,
we
can
design
and
make
a
new
mould
to
produce
it.
Making
an
ordinary
mould
takes
about
35-45
days.
Q:
Can
you
provide
samples?
Are
the
samples
free?
A:
Yes,
we
can
provide
5-10
pcs
connector
free
samples
for
your
test,
but
you
have
to
pay
for
the
shipping
cost.
Q:
What
about
your
delivery
time?
A:
Stock
goods
deliver
within
1
day,
customized
goods
deliver
within
5-7
days.
Q:
How
to
ship
my
order?
A:
For
small
packages,
we
use
Express
(DHL,
FedEx,
UPS,
TNT,
EMS).
For
big
packages,
we
can
ship
by
Air
or
Sea.
We
use
standard
export
cartons
and
take
responsibility
for
any
product
damage
during
delivery.
Q:
What
kind
of
payment
do
you
accept?
A:
We
accept
T/T
(Wire
transfer),
Western
Union
and
Paypal.
Q:
How
about
your
company
quality
control?
A:
Strictly
ISO9001
compliant
with
IQC,
OQC,
IPQC,
QA
procedures.
CCD
test
is
gradually
being
implemented.
Q:
I
need
your
price
list
of
all
your
products,
do
you
have
a
price
list?
A:
We
don't
have
a
complete
price
list
due
to
our
extensive
product
range
and
fluctuating
material
costs.
Please
provide
a
list
of
items
you
need,
and
we'll
confirm
specifications
and
pricing.
Q:
Can
you
make
customized
products
and
customized
packing?
A:
Yes,
we've
made
many
customized
products
before.
Customized
packing
(logos,
etc.)
is
possible
but
may
incur
additional
costs.