Q1: How can I get your catalogue and price list?
A1: Please provide your email or contact information through our website to receive our catalogue and price list.
Q2: Can I negotiate the prices?
A2: Yes, we may consider discounts for multiple container loads of mixed goods.
Q3: How much will the shipping charges be?
A3: Shipping charges depend on shipment size and method. We will provide charges upon request.
Q4: Can I visit you?
A4: Yes, our factory is located in Shenzhen, China. Please contact us to schedule an appointment.
Q5: What if there is a quality problem when we receive the goods?
A5: If quality issues arise, please provide photos for our reference. Our QC department will investigate and provide solutions, and we will implement improvements for future production.
Q6: What are your packaging terms?
A6: Standard packaging includes blister boxes and cartons. Custom packaging is available upon customer request.
Q7: What are your payment terms?
A7: T/T 30% deposit, 70% balance before delivery. We provide photos of products and packaging before final payment.
Q8: What are your delivery terms?
A8: EXW, FOB, CFR, CIF, DDU
Q9: What is your delivery time?
A9: Generally 5-7 working days after receiving advance payment. Specific timing depends on items and order quantity.
Q10: Can you produce according to samples?
A10: Yes, we can manufacture based on your samples or technical drawings.
