Frequently Asked Questions
Q1: How can I get your catalogue and price list?
A1: Please provide your email or contact information through our website to receive our catalogue and price list.
Q2: Can I negotiate the prices?
A2: Yes, we may consider discounts for multiple container loads of mixed goods.
Q3: How much will the shipping charges be?
A3: Shipping charges depend on shipment size and shipping method. We will provide charges upon request.
Q4: Can I visit you?
A4: Certainly. Our factory is located in Shenzhen, China. Please contact us to schedule an appointment.
Q5: What if there is quality problem when we get the goods?
A5: If quality issues arise upon receipt, please provide photos for our reference. Our QC department will investigate and provide solutions, and we will implement improvements for future production.
Q6: What is your terms of packing?
A6: Standard packaging includes blister boxes and cartons. Customized packaging is available per customer specifications.
Q7: What is your terms of payment?
A7: T/T 30% deposit, with 70% balance due before delivery. We provide product and packaging photos before final payment.
Q8: What is your terms of delivery?
A8: Available delivery terms include EXW, FOB, CFR, CIF, and DDU.
Q9: How about your delivery time?
A9: Standard delivery is 5-7 working days after receiving advance payment. Specific timing depends on product items and order quantity.
Q10: Can you produce according to the samples?
A10: Yes, we can manufacture products based on your samples or technical drawings.
If you're interested in our products or have any questions, feel free to contact us at any time!